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Returning Your Vehicle

Returning Your Vehicle

Returning your Kohi Campers rental is straightforward. Here is everything you need to know about the return process, what condition we expect the vehicle in, and what happens after drop off.

Return locations

Returns are accepted in Auckland and Christchurch. If you picked up in one city and are returning in the other, make sure this has been arranged and confirmed with ua before your trip. Do not arrive at a drop off location without having confirmed the arrangement in advance.

  • Auckland drop off: Auckland - 326 Postman Road , Dairy Flat
  • Christchurch drop off: Christchurch 264 Russley Road, Avonhead, Christchurch

Return time

Your return time is specified in your rental agreement. Please ensure you are back at the drop off location by the agreed time. If you are running late for any reason, contact us as early as possible.

  • Late returns may incur additional daily charges
  • If you need to extend your rental please contact us as early as possible — extensions are subject to availability

Vehicle condition on return

We ask that you return the vehicle and camper in the same condition you received them, allowing for reasonable wear and tear from normal use. Please take care of the following before returning:

The Ranger

  • Return with the same fuel level as at pickup. If the vehicle is returned with less fuel than at pickup you will be charged for the difference plus a refuelling fee
  • Exterior should be reasonably clean. A vehicle returned excessively dirty may incur a cleaning fee
  • Remove all personal belongings from the cab
  • Report any damage, scrapes, or windscreen chips that occurred during the rental even if they appear minor

The camper

  • Empty and clean the cassette toilet before return. A cleaning fee applies if the cassette is returned unemptied
  • Empty the grey water tank before return
  • Clean the kitchen area including the stovetop, sink, and all surfaces
  • Wash and return all cutlery, cookware, and kitchen equipment
  • Return all linen, towels, and bedding
  • Remove all food and personal items from cupboards and storage areas
  • Ensure the camper exterior is free of excessive mud or debris
  • Return the camper with the gas bottle at the same level as pickup or replace if empty

Recovery equipment

  • Return the Maxtrax recovery boards with the vehicle
  • Any missing or damaged equipment will be charged at replacement cost

The return inspection

On return we will carry out a walk-around inspection of both the Ranger and the camper with you present. This inspection covers:

  • Exterior condition of the Ranger including panels, glass, lights, and tyres
  • Exterior condition of the camper including walls, roof, jacks, and fittings
  • Interior condition of the camper including kitchen, bathroom, sleeping area, and storage
  • All included equipment and accessories
  • Fuel level

Any damage or issues identified during the inspection that were not present at pickup will be noted and the cost of repair assessed. The standard excess applies to any damage claim.

If you are unable to be present for the inspection, please advise us in advance. A remote inspection will be carried out and you will be notified of any findings.

Damage discovered after return

Occasionally damage is discovered after the initial return inspection, particularly to the underside of the vehicle or camper. If damage is found after you have left we will contact you as soon as possible with details and photos. Any such claims are handled in accordance with the rental agreement terms.

Bond refund

Your bond will be refunded following the return inspection once we are satisfied the vehicle and camper have been returned in the agreed condition.

  • Bond refund timeframe: If applicable, your bond is refunded after the camper is returned and there are no issues.
  • Any deductions from the bond will be itemised and communicated to you in writing
  • If repair costs exceed the bond amount you will be invoiced for the difference up to the excess limit

Leaving something behind

If you leave personal belongings in the vehicle or camper after return, contact us as soon as possible. We will hold any found items for 30 days. Postage costs for returning items are the responsibility of the renter.

Feedback

We genuinely value feedback from every rental. After your trip we will be in touch to ask how everything went. If you had a great experience we would love it if you could leave us a Google review — it makes a real difference to a small business like ours.

Leave us a Google review →

Questions about returning your vehicle?

Get in touch with us directly and we will sort it out.