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Bookings & Cancellations

Bookings & Cancellations

Everything you need to know about making a booking, securing your dates, and what happens if your plans change.

Making a booking

Bookings are made through our online availability checker on the Book Now page. Select your preferred dates, choose your configuration and follow the steps through the Rental Car Manager booking system.

If you are unsure which configuration suits your trip or want to discuss your plans before committing, get in touch with us directly before booking. We are happy to help you find the right setup.

Deposit and payment

A deposit is required to secure your booking. The balance is due on collection of the vehicle.

  • Deposit amount: A non-refundable booking deposit of 10% of the total hire cost, or $1,000 (whichever is greater), is required to secure the booking.
  • Balance due: The balance of your rental is billed to the card on file you made the deposit with 1 week out from your trip.
  • Accepted payment methods: Credit card online payment /Bank Transfer s

Confirming your booking

Once your deposit is received you will get a confirmation email with your booking details, pickup location, and everything you need to know before your trip. If you do not receive a confirmation email within 24 hours of booking please get in touch directly.

Changing your dates

If you need to change your rental dates please get in touch with David or James as early as possible. Date changes are subject to availability and cannot be guaranteed. We will do everything we can to accommodate changes where the fleet allows.

  • Date change requests: contact us directly at sales@kohicampers.co.nz or call 0800 348 606
  • Changes are subject to availability at the time of request
  • Additional charges may apply if the new dates fall in a higher rate period

Cancellations

More than 60 days before hire commencement: Deposit forfeited. 31–60 days before hire commencement: 25% of the total hire cost payable. 15–30 days before hire commencement: 50% of the total hire cost payable. 7–14 days before hire commencement: 75% of the total hire cost payable. 0–6 days before hire commencement, no-show, or early return: 100% of the total hire cost payable.

To cancel a booking please contact us directly at sales@kohicampers.co.nz or call 0800 348 606. Cancellations must be confirmed in writing.

What happens if we need to cancel your booking

In the unlikely event that we need to cancel your booking due to circumstances beyond our control, such as vehicle damage or mechanical failure, we will contact you as early as possible and provide a full refund of any payments made. We will do everything we can to find an alternative solution for your trip.

One way rentals

We offer one way rentals between Auckland and Christchurch. If you are planning to pick up in one city and drop off in another, get in touch before booking to discuss the arrangements. See our One Way Rentals page for full details.

Still have questions?

Get in touch with the team directly and we will sort it out.